Vital Water LLC DBA Vital Fiber understands that your privacy is important to you. We are committed to protecting the privacy of your personally-identifiable information as you use this website. This Privacy Policy tells you how we protect and use information that we gather from you. By using this website, you consent to the terms described in the most recent version of this Privacy Policy. You should also read our Terms of Service to understand the general rules about your use of this website, and any additional terms that may apply when you access particular services or materials on certain areas of this website. "We," "us," and "our" mean Vital Water LLC DBA Vital Fiber and its affiliates. "You," "your," "visitor," or "user" means the individual accessing this site.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
When you opt in to receive text messages from Vital Water LLC DBA Vital Fiber through our website opt-in form, we use your mobile number solely to send the messages you consented to receive, such as appointment reminders, scheduling confirmations, service notifications, replies to your inquiries, and — where you have separately opted in — promotional messages about our services. We do not sell, rent, or share your mobile opt-in information or consent with any third party for their own marketing purposes. You may opt out of text messages at any time by replying STOP to any message, and you may reply HELP for assistance.
Our Privacy Policy identifies how we treat your personal and non-personal information.
Non-personal information is information that cannot identify you. If you visit this website to read information, such as information about one of our services, we may collect certain non-personal information about you from your computer's web browser. Because non-personal information cannot identify you or be tied to you in any way, there are no restrictions on the ways that we can use or share non-personal information.
Personal information is information that identifies you as an individual, such as your name, mailing address, e-mail address, telephone number, and fax number. We may collect personal information from you in a variety of ways:
Yes, we may use cookies and related technologies, such as web beacons, to collect information on our website. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you register with us, a cookie helps Vital Water LLC DBA Vital Fiber to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Vital Water LLC DBA Vital Fiber website, the information you previously provided can be retrieved, so you can easily use the features that you customized.
A web beacon is a small graphic image that allows the party that set the web beacon to monitor and collect certain information about the viewer of the web page, web-based document, or e-mail message, such as the type of browser requesting the web beacon, the IP address of the computer that the web beacon is sent to, and the time the web beacon was viewed. Web beacons can be very small and invisible to the user, but, in general, any electronic image viewed as part of a web page or e-mail, including HTML-based content, can act as a web beacon. We may use web beacons to count visitors to the web pages on the website or to monitor how our users navigate the website, and we may include web beacons in e-mail messages in order to count how many messages sent were actually opened, acted upon, or forwarded.
Third-party vendors also may use cookies on our website. For instance, we may contract with third parties who will use cookies on our website to track and analyze anonymous usage and volume statistical information from our visitors and members. Such information is shared externally only on an anonymous, aggregated basis. These third parties use persistent cookies to help us improve the visitor experience, to manage our site content, and to track visitor behavior.
To help measure and improve the effectiveness of our email communications, a third party may set cookies. All data collected by this third party on behalf of Vital Water LLC DBA Vital Fiber is used solely by or on behalf of Vital Water LLC DBA Vital Fiber and is shared externally only on an anonymous, aggregated basis. From time to time we may allow third parties to post advertisements on our website, and those third-party advertisements may include a cookie or web beacon served by the third party.
This Privacy Policy does not cover the use of information collected from you by third-party ad servers. We do not control cookies in such third-party ads, and you should check the privacy policies of those advertisers and/or ad services to learn about their use of cookies and other technology before linking to an ad. We will not share your personal information with these companies. However, these companies may independently collect information about you through their own cookies or web beacons when you interact with their advertisements, subject to their own privacy policies.
We use the personal information we collect to provide and support the services you request, including to provision and maintain your internet service, schedule and confirm installation and service appointments, send appointment reminders and service notifications (where you have opted in), process billing and payments, respond to your inquiries, and improve our products and services. We do not sell your personal information.
Vital Water LLC DBA Vital Fiber takes reasonable steps to protect the personal information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. We use industry-standard security measures, including encryption of data in transit using TLS/SSL, secure password protections for any account credentials, restricted internal access on a need-to-know basis, and ongoing review of our security practices. Mobile opt-in data, including phone numbers and SMS consent records, is stored securely and is never sold or shared with third parties for marketing purposes. We retain personal information only as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it. While we work to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
You may opt out of marketing communications at any time. To opt out of text messages, reply STOP to any message. To opt out of other communications or to request that we update or delete your personal information, please contact us using the information below.
If you have questions about this Privacy Policy or our handling of your information, contact us at:
Vital Water LLC DBA Vital FiberVital Water LLC DBA Vital Fiber reserves the right to modify this Privacy Policy at any time. Updates will be posted on this website and take effect upon posting. Your continued use of the website after changes are posted constitutes your acceptance of the revised policy.